Comments on: Forget The iPhone: What Can Apple Teach Product Mangers? http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers Home Of The Billion Dollar Product Manager Where You Too Can Learn To Be A Wildly Successful Product Manger Fri, 03 Feb 2012 05:14:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: How To Tell Your Customer To Stop Using Your Product http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-986 How To Tell Your Customer To Stop Using Your Product Mon, 01 Mar 2010 04:02:56 +0000 http://www.theaccidentalpm.com/?p=102#comment-986 [...] among us product managers has not heard about Apple’s iPhone product and its incredible retail success? Currently in the U.S. there is only one wireless service [...] [...] among us product managers has not heard about Apple’s iPhone product and its incredible retail success? Currently in the U.S. there is only one wireless service [...]

]]> By: Dr. Jim Anderson http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-694 Dr. Jim Anderson Sun, 21 Jun 2009 19:52:10 +0000 http://www.theaccidentalpm.com/?p=102#comment-694 Nick: good point. Apple products always seem to command a premium price - their computers cost more, their MP3 players and phones are always premium priced products. You bring up a good point that because "... it just works" we are willing to pay more for them. Not a bad way to run a business! Nick: good point. Apple products always seem to command a premium price – their computers cost more, their MP3 players and phones are always premium priced products. You bring up a good point that because “… it just works” we are willing to pay more for them. Not a bad way to run a business!

]]> By: Nick Kitchener http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-686 Nick Kitchener Sat, 20 Jun 2009 13:06:29 +0000 http://www.theaccidentalpm.com/?p=102#comment-686 This all extends from the company and buyer persona. Apple's, well steve job's, motto of "Boom it just works" really is about hassle free experience and allowing the individual to focus on their objectives. Apple also are not shy about experimenting - they have a reputation on this along with quality of the product. The buyer is buying Apple's hassle free, quality and innovative experience rather than the physical product. So it's in line with Apple's corporate that they defend their values by resolving the situation at cost to them. This all extends from the company and buyer persona.

Apple’s, well steve job’s, motto of “Boom it just works” really is about hassle free experience and allowing the individual to focus on their objectives.
Apple also are not shy about experimenting – they have a reputation on this along with quality of the product.

The buyer is buying Apple’s hassle free, quality and innovative experience rather than the physical product.

So it’s in line with Apple’s corporate that they defend their values by resolving the situation at cost to them.

]]> By: Dr. Jim Anderson http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-680 Dr. Jim Anderson Wed, 17 Jun 2009 21:46:22 +0000 http://www.theaccidentalpm.com/?p=102#comment-680 Tom: Amen to that - the quicker the better! Tom: Amen to that – the quicker the better!

]]> By: Tom Rarich http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-678 Tom Rarich Wed, 17 Jun 2009 12:48:55 +0000 http://www.theaccidentalpm.com/?p=102#comment-678 Taking the high road is the best approach, but unfortunately not the one chose frequently enough anymore. The June 14 Newsweek cover story http://www.newsweek.com/id/201935 makes the point that a sense of "ethics" and "do the right thing" is increasingly missing as greed, and profit maximization too often rule decision making. Do the right thing needs to be restored to capitalism today, if we are to reduce the frequency of economic crises like we are currently experiencing. Taking the high road is the best approach, but unfortunately not the one chose frequently enough anymore. The June 14 Newsweek cover story http://www.newsweek.com/id/201935 makes the point that a sense of “ethics” and “do the right thing” is increasingly missing as greed, and profit maximization too often rule decision making.

Do the right thing needs to be restored to capitalism today, if we are to reduce the frequency of economic crises like we are currently experiencing.

]]> By: health and safety supplies http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-94 health and safety supplies Wed, 05 Nov 2008 06:52:34 +0000 http://www.theaccidentalpm.com/?p=102#comment-94 <strong>health and safety supplies...</strong> safety managers... health and safety supplies…

safety managers…

]]> By: workplace safety tips http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-86 workplace safety tips Sat, 01 Nov 2008 20:56:19 +0000 http://www.theaccidentalpm.com/?p=102#comment-86 <strong>workplace safety tips...</strong> hazwoper refresher... workplace safety tips…

hazwoper refresher…

]]> By: Steven Haines http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-29 Steven Haines Mon, 29 Sep 2008 01:23:41 +0000 http://www.theaccidentalpm.com/?p=102#comment-29 Jim - probably both. A quickie lab test and the QA engineer says 'yup, it works' and the product manager probably never even touched it. We'll never know the truth - but the real deal is that everywhere an electron flows (and I'm not an engineer), there's a test to be considered. And by the way, last time I looked, our friends in Redmond aren't doing such a great job either. Now I'm getting wound up... this is one of my hot buttons. Jim – probably both. A quickie lab test and the QA engineer says ‘yup, it works’ and the product manager probably never even touched it. We’ll never know the truth – but the real deal is that everywhere an electron flows (and I’m not an engineer), there’s a test to be considered. And by the way, last time I looked, our friends in Redmond aren’t doing such a great job either. Now I’m getting wound up… this is one of my hot buttons.

]]> By: Dr. Jim Anderson http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-28 Dr. Jim Anderson Mon, 29 Sep 2008 00:49:58 +0000 http://www.theaccidentalpm.com/?p=102#comment-28 Steven: It sure looks like something got missed here. I wonder just exactly how one goes about doing testing on an ultra-compact USB adapter? I mean, basically you plug it in and if it works, it works. However, I thought that the folks at Underwriter's Laboratory were the ones who found this type of safety related issue. Hmm, maybe we're looking at a side effect of rushing a product to market before all the testing had time to complete? What do you think - testing miss or rushed schedule? Steven: It sure looks like something got missed here. I wonder just exactly how one goes about doing testing on an ultra-compact USB adapter? I mean, basically you plug it in and if it works, it works. However, I thought that the folks at Underwriter’s Laboratory were the ones who found this type of safety related issue. Hmm, maybe we’re looking at a side effect of rushing a product to market before all the testing had time to complete? What do you think – testing miss or rushed schedule?

]]> By: Steven Haines http://www.theaccidentalpm.com/product-recall/forget-the-iphone-what-can-apple-teach-product-mangers/comment-page-1#comment-27 Steven Haines Sun, 28 Sep 2008 22:10:46 +0000 http://www.theaccidentalpm.com/?p=102#comment-27 What actually blows me away is that no one knew this during alpha or beta testing, or they knew, and chose to not miss their own market window. What actually blows me away is that no one knew this during alpha or beta testing, or they knew, and chose to not miss their own market window.

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