Comments on: What Product Managers Can Learn From A $100,000 Mistake http://www.theaccidentalpm.com/product-failure/what-product-managers-can-learn-from-a-100000-mistake Home Of The Billion Dollar Product Manager Where You Too Can Learn To Be A Wildly Successful Product Manger Mon, 15 Mar 2010 04:03:05 +0000 http://wordpress.org/?v=abc hourly 1 By: Dr. Jim Anderson http://www.theaccidentalpm.com/product-failure/what-product-managers-can-learn-from-a-100000-mistake/comment-page-1#comment-297 Dr. Jim Anderson Thu, 05 Feb 2009 15:10:03 +0000 http://www.theaccidentalpm.com/?p=345#comment-297 Sachendra: I completely agree with you. However, it appears as though the banks are in charge of the initial review of the event - of course they would side with the bank! What's interesting is that for a small settlement, they could have quickly resolved this issue and protected the image of online banking in their country (good marketing). They've decided to take a different path and so we'll just have to see how this all turns out... Sachendra: I completely agree with you. However, it appears as though the banks are in charge of the initial review of the event – of course they would side with the bank! What’s interesting is that for a small settlement, they could have quickly resolved this issue and protected the image of online banking in their country (good marketing).

They’ve decided to take a different path and so we’ll just have to see how this all turns out…

]]> By: Sachendra Yadav http://www.theaccidentalpm.com/product-failure/what-product-managers-can-learn-from-a-100000-mistake/comment-page-1#comment-294 Sachendra Yadav Thu, 05 Feb 2009 04:44:55 +0000 http://www.theaccidentalpm.com/?p=345#comment-294 The bank is obviously at fault. They made an independent decision to truncate the last digit when this decision should have been given to the user. They should have asked the user that they think a wrong number has been entered. The bank is obviously at fault. They made an independent decision to truncate the last digit when this decision should have been given to the user. They should have asked the user that they think a wrong number has been entered.

]]> By: Lou http://www.theaccidentalpm.com/product-failure/what-product-managers-can-learn-from-a-100000-mistake/comment-page-1#comment-255 Lou Thu, 22 Jan 2009 19:28:58 +0000 http://www.theaccidentalpm.com/?p=345#comment-255 Clearly the bank is at fault here. This woman typed an invalid account number and the transaction should not have processed. As a product manager, I spend quite a bit of time designating use cases and identifying areas where we need to "protect the customer from themselves". Truncating a number is a convenience for the software not a valid solution. Clearly the bank is at fault here. This woman typed an invalid account number and the transaction should not have processed. As a product manager, I spend quite a bit of time designating use cases and identifying areas where we need to “protect the customer from themselves”. Truncating a number is a convenience for the software not a valid solution.

]]> By: links for 2009-01-21 | the markfr ditherings http://www.theaccidentalpm.com/product-failure/what-product-managers-can-learn-from-a-100000-mistake/comment-page-1#comment-252 links for 2009-01-21 | the markfr ditherings Thu, 22 Jan 2009 01:03:27 +0000 http://www.theaccidentalpm.com/?p=345#comment-252 [...] What Product Managers Can Learn From A $100,000 Mistake | The Accidental Product Manager (tags: development software product.management product lessons) [...] [...] What Product Managers Can Learn From A $100,000 Mistake | The Accidental Product Manager (tags: development software product.management product lessons) [...]

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