Comments on: Airport Kiosks Contain Tips For Product Managers

By: Dr. Jim Anderson

Dr. Jim Anderson — Fri, 22 Jul 2011 14:32:18 +0000

Sumit: you bring up a good point. However, the cost of RIFD tags is still too high — about US$0.50 last time I took a look. Considering how few pieces of luggage get lost, the cost / benefit probably doesn’t yet work out for using them in this scenario…

By: Sumit

Sumit — Wed, 20 Jul 2011 06:04:14 +0000

You would think that airlines would use RFID tags on bags to make sure they make it to the right airport. Surely the savings in lost baggage makes up for the tags? Here are some more tips for product managers: http://www.4bearsonline.com/sumitg/myEssays/TipsForProductManagers.shtml

By: Dr. Jim Anderson

Dr. Jim Anderson — Thu, 27 Aug 2009 14:11:47 +0000

NWGuy: you bring up a scary picture of the future – I’ve carried on more than my fair share in the past! Here’s an interesting product manager thought: what if an airline took ALL of your carry-on luggage from you at the gate and had it waiting for you immediately as you got off the plane. Not sure how they’d do it, but it sure would solve the problem…

By: NWGuy

NWGuy — Wed, 26 Aug 2009 18:05:18 +0000

Thanks for the great article (again). The odd thing is now that flying is very painful the cost is a lot lower than when we were young.

Two tangent notes since you bring up airline baggage, which I also try vehemently to avoid checking.

1. Did you see that Congress is considering a new law to have the TSA manage the size of baggage? They believe and overfilled bins (caused by recent charges for checked bags) are due to larger than normal bags and think that putting this check at the airport security line will streamline the process?
2. Product Managers will have to think through the display of where a bag is prior to final destination or will have to handle numerous false-positive issues of misdirected luggage. Luggage may take a different route to the destination and if a passenger checks status too soon they may get concerned.

Thanks for the thought provoking note today!