http://www.theaccidentalpm.com/green/your-customers-are-idiots-you-need-to-tell-them-what-to-do Home Of The Billion Dollar Product Manager Where You Too Can Learn To Be A Wildly Successful Product Manger Thu, 11 Mar 2010 20:43:32 +0000 http://wordpress.org/?v=abc hourly 1 http://www.theaccidentalpm.com/green/your-customers-are-idiots-you-need-to-tell-them-what-to-do/comment-page-1#comment-831 Dr. Jim Anderson Fri, 30 Oct 2009 14:00:10 +0000 http://www.theaccidentalpm.com/?p=1143#comment-831 Jillian: I think that you make a very good point. Nobody wants to get sued, but if you step back for a moment and think about it, T-Mobile saved themselves a great deal of money by getting a lot of people to switch over before they had to drop the program. I'd almost be tempted to bring the program back, get sued again, and then drop it once more just because I'd know that it would be financially worth it...! Jillian: I think that you make a very good point. Nobody wants to get sued, but if you step back for a moment and think about it, T-Mobile saved themselves a great deal of money by getting a lot of people to switch over before they had to drop the program. I’d almost be tempted to bring the program back, get sued again, and then drop it once more just because I’d know that it would be financially worth it…!

]]> http://www.theaccidentalpm.com/green/your-customers-are-idiots-you-need-to-tell-them-what-to-do/comment-page-1#comment-827 Jillian Wed, 28 Oct 2009 20:34:37 +0000 http://www.theaccidentalpm.com/?p=1143#comment-827 Great article, it's funny how resistant people are to something so simple and painless. $1.50 fee was worth filing a law suit for some people, apparently. The real question will be whether those customers who went paperless stay there or demand their paper back out of spite. Great article, it’s funny how resistant people are to something so simple and painless. $1.50 fee was worth filing a law suit for some people, apparently. The real question will be whether those customers who went paperless stay there or demand their paper back out of spite.

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